Privacy Policy

Effective Date: February 3rd, 2025

1. Introduction

E-EPIC TECHNOLOGIES LTD. ("Company", "we", "us", "our") operates the eEpic Events platform, providing AI-powered event planning recommendations and vendor connections. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of users ("you", "your") when using our platform ("Platform").

By using our services, you consent to the collection and processing of your data as described in this Privacy Policy. If you do not agree, you must discontinue your use of the Platform immediately.

2. Information We Collect

A. Information You Provide Directly

  • Event Planners: Name, email, phone number, location, event preferences, and browsing history.
  • Vendors: Name, business details, email, phone number, location, service descriptions, and payment information.

B. Information Collected Automatically

  • Device Information: IP address, browser type, device type, and operating system.
  • Usage Data: Pages visited, interactions with Jada (our AI assistant), and search history within the Platform.
  • Cookies & Tracking: Data collected through cookies, pixels, and other tracking technologies (see Section 7).

3. How We Use Your Data

  • Providing personalized event planning recommendations via Jada.
  • Connecting event planners with vendors to facilitate event organization.
  • Processing payments securely through third-party payment providers (e.g., Stripe).
  • Improving our services through analytics, AI training, and feature development.
  • Communicating with users about platform updates, promotions, and customer support.

We do not sell or rent your personal data to third parties.

4. Data Storage & Security

  • Secure Cloud Storage: Data is securely stored on cloud servers located in the United States.
  • Encryption: Sensitive data, including payment details, is encrypted in transit and at rest.
  • Restricted Access: Only authorized employees and contractors with a need-to-know basis can access user data.

Data Retention:

  • User data is retained as long as the account is active.
  • Upon account deletion, personal data is retained for six (6) months, with logs and backups retained for up to twelve (12) months for security and compliance.

5. International Data Compliance

We comply with the applicable data protection laws, including:

  • GDPR (EU Users): Users in the European Union have rights under GDPR, including the right to access, correct, delete, or transfer their personal data.
  • CCPA (California Users): California residents may opt out of data sharing and request access to collected data.
  • PIPEDA (Canada Users): Personal data is handled according to the Personal Information Protection and Electronic Documents Act.

6. User Rights & Data Control

A. Access, Updates & Portability

Users can view, update, or export their data via account settings.

B. Data Deletion Requests

Users may request account and data deletion by contacting contact@eepic.ca.

Data will be permanently deleted within 30 days, except where required for legal retention.

C. Opt-Out of Marketing Communications

Users can unsubscribe from promotional emails via the "unsubscribe" link in emails.

7. Cookies & Tracking Technologies

  • Essential Cookies: Required for platform functionality (e.g., authentication).
  • Performance Cookies: Used for analytics and improving services.
  • Targeting Cookies: Used to personalize recommendations and advertisements.

Users can manage their cookie preferences via their browser settings or directly on our platform.

8. Data Breach Notification Policy

  • Users will be notified within 72 hours in case of a security breach affecting personal data.
  • Details will include the nature of the breach and steps taken to mitigate risks.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If changes significantly impact user rights, we will:

  • Send email notifications to registered users.
  • Provide a notice on the Platform before changes take effect.

10. Contact Information

If you have any questions regarding this Privacy Policy, contact us at contact@eepic.ca.